Secondly how did you get coop to do that I got a bank account with them and they said they couldnt change it cos of the system and wouldnt even explain if they were planning to change this. I feel very disappointed and angry. Advice ? Please & Thanks
Oh dear, that sucks mightily. :(
In my experience, Co-op Bank are overwhelmingly crap. Their system is really really outdated, not just in title provisions but their account numbers sometimes don’t work with standing orders and transfers and stuff. It’s just… ugh. The Co-operative membership system is as far as I can tell a separate thing entirely to the Co-op Bank, even though they’re part of the same organisation.
When I poked Nationwide repeatedly they did a similar thing with me; they basically refused (or were unable) to tell me what the procedure was for getting a title added, for the longest time. In the end, with the help of Nat, they were able to remove my title altogether from my cards and cheque books and (I think) my account.
The trouble is that some banks (HSBC and Barclays) issue things with Mx on, and some (Nationwide) remove the title, but all we can do to get the stragglers to join them is to wave evidence that they are in fact stragglers and ask that they change. If they don’t, we can contact an ombudsman or leave or both. We are in a period of cultural transition, and we are making progress, but we can’t do it all at once.
Nat tells me that the best law to cite is the Data Protection Act; companies and organisations are legally obliged to hold correct information, and as such must provide suitable titles for their own records. If you have a letter from a gender identity clinic saying you’re nonbinary that would probably help.